Returns

At TRINITESTUDIO, we offer a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility for Returns
To qualify for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return
To initiate a return, contact us at returns customercare@trinitestudio.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

Return Shipping
You will be responsible for covering the return shipping costs. You can either arrange the shipping yourself or we can arrange it for you, with the amount being deducted from your refund. You bear the risk for the products until they are delivered to us. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at customercare@trinitestudio.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.